Opensource CRM tools

I’ve found a customer relations managment software package that I’m trying out for my business. SugarCRM is available both as a paid software package, and an open source “Community Edition”. Loading the community edition on my server was no more difficult than installing any other MySQL-based blog or portal software.

I like having it on my server, so I can access information from any web browser. Previous to this, I had tried Goldmine, but I never got the hang of it, and I found that it really didn’t work for my needs.

I like the email features. Since most of my business and negotiations are done by email, I can associate emails with accounts and opportunities, so that I can keep good records of the transactions. It will also help me know when I last contacted someone.